How Help desk Software Can Increase Your Earnings
Help desk software is an integral part of any company's ability to earn more. If you have a product, whether it is a software product or something from an assembly line, you need to have some way of managing customer contacts.
Managing these contacts is a key element in customer satisfaction, and high customer satisfaction is a key element in repeat business and word-of-mouth recommendations and advertising.
Repeat business and word-of-mouth advertising is how you are going to be able to increase your earnings.
No matter how good your product is, there will always be issues. These problems can range from installing the product on a computer system, to turning on a widget, to major troubleshooting and usage and compatibility issues. You never know before releasing a product what kind if issues you might have with it, and sure enough, you'll be having customers trying to contact you to resolve the problems.
How would you manage these customer contacts? In the "good old days" before the Internet, you might have a specific phone line for people to call in and make requests. Perhaps just an administrative assistant sitting at a desk doing clerical work would take a call, write down an issue, and pass the problem down the line to someone who could solve it. Nowdays, installing a help desk software
on your website is something you should seriously consider.
How would you know which issues are most prevalent? What if you were having problems with a specific part of a widget and many people were calling into the phone line to report it? How could you effectively manage all of these reports? Count the number of messages the administrative assistant wrote down? Who is working on them? Do you have more than one person working on the same issues? Should you?
What if a paper message fell to the floor and got swept under a desk and no one noticed it? What if this particular customer was about to order 1,000 more units of your product, but only if they could get an efficient resolution to their current issue with your product? You would certainly hate to miss such a sales opportunity because of a mishandled problem.
Fortunately, we're no longer in the "good old days." Even if you were not using the Internet for customer interaction, you'd still be able to use a computer in-house to manager help desk issues. More than likely, you are using the Internet for customer interactions - emails, help-request forms, etc. If you are, you still need some way of managing these incoming help requests.
Managing these requests efficiently, effectively, and in a timely manner is how you're going to impress your customers and encourage repeat business and free advertising. You may find that while your product may not be the absolute best in terms of bells and whistles, the high quality of customer support you provide alone might tip the balance between a sale to a competitor or to your company. You definitely don't want to let poor customer service be an issue regarding sales.
Service is a key factor in every field. Managing this service is what help desk software is all about. The better the software, the better you'll be at managing your service and therefore increasing your sales and earnings.
One such excellent help desk software package is free! Rather than paying $200.00 or more for such software, you can receive this outstanding product free of charge. It is named Hesk and can be found at the following web address: help desk software.
Hesk is a PHP-based help desk software package that runs with a MySQL database. It allows you to setup a ticket based support system (help desk) for your website.
Klemen Stirn
YOURsoft
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